FAQs

FAQ – Atlas Web Results

Q. Why is DLS and HPL changing the web access log on?
A. We are upgrading to a new and improved system that will better assist you in viewing lab reports.

Q. How do I access web results?
A. Navigate to https://dls.elaborders.com and enter your username and password.

Q. What do I need to access web results?
A. Windows based PC or laptop (Windows 7, Windows Vista or Windows XP) running Internet Explorer version 6 or higher or Mozilla Firefox version 4 or higher. Mac OSX based Apple Computer running Safari version 5.0.5 or higher.  Google Chrome is not supported by the vendor.

Q. What is a trusted site?
A. Adding https://dls.elaborders.com  to your trusted sites list tells your computer that our web results site is friendly and not malicious; this ensures your computer will not block content that is needed to properly run our site.
Please refer to our guide Adding a Trusted Site for reference.

Q. Why do I need to adjust Pop-up Blocker?
A. Pop-up Blocker needs to be adjusted to properly display the log-in screen.
Please refer to our guide Adjusting a Pop-Up Blocker for Internet Explorer, Adjusting a Pop-Up Blocker for Mozilla Firefox, or Adjusting a Pop-Up Blocker for Apple Safari.

Q. What is the ActiveX MeadCo ScriptX Print Control and how do I install it?
A. The ActiveX MeadCo ScriptX Print Control is required to properly view and print our lab reports.
Please refer to our guide Installing ActiveX for reference.

Q. How often will my password expire?
A. Passwords expire every 6 months.

Q. Who do I call if I have any problems?
A. You may call your marketing rep or 589-5100 x0.

Q. How do I create a log-on link to my desktop?
A. Right click on your desktop in a blank space. Scroll down to “New” then click on “Shortcut”. In the box enter https://dls.elaborders.com then click “Next >”. Type “Web Results” in the name box, then click “Finish”. A new shortcut icon should appear on your desktop named “Web Results”.

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FAQ – What is HPL

Q.  What is Anatomic Pathology?
A.  Anatomic Pathology is the study of disease through the examination of tissues and cells. Specimens are often obtained through one of three methods: 1) surgical excision resulting in a large piece of tissue, 2) biopsy resulting in a small piece of tissue, and 3) fine needle aspiration biopsy that results in a cytology specimen (see below).

Q.  What is Cytology?
A.  Cytology is the study of the cells under a microscope. One of the most common applications of cytopathology relates to the Pap smear in the screening of individuals for cervical cancer.

Q.  How are my samples being evaluated by my doctor?
A.  After your samples are processed, a detailed report is sent to your physician and this report is used to help create a proper treatment plan.

Q.  Why are high quality pathology services important?
A.  High quality services are critical for diagnosis, screening, treatment and follow up.  Hawai'i Pathologists' Laboratory believes in prompt communication and high quality services to assist the physician in the care of their patients.

Q.  Why is it important that physicians choose their pathologist?
A.  As mentioned above, the pathologist is known as the "doctor's doctor" and a good relationship between a physician with a pathologist is highly important in the care of patient's as it affords open communication about the diagnosis, prognosis and treatment.

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FAQ – Billing

Q.  Why did I receive a bill from Hawai’i Pathologists’ Laboratory (HPL)?
A.  Your physician has chosen HPL to process samples obtained at your recent doctor's appointment.

Q.  What types of testing are performed at HPL?
A.  Services at HPL include biopsies, pap smears, professional services relating to laboratory testing performed in a hospital, technical processing of specimens from other physicians or hospitals when slides are prepared in our laboratory and shipped back to the referring physician/hospital for interpretation, and autopsies.

Q.  Who is responsible for paying for anatomical testing?
A.  Ultimately, it is the patient's responsibility to pay for testing.

Q.  Who bills my insurance for pathology services rendered?
A.  We at HPL will process an insurance claim on your behalf.

Q.  Will HPL bill any insurance company?
A.  HPL contracts with many insurance companies. If your insurance provider is not on our list of contracts, we will still file a claim on your behalf. However, there is no guarantee they will pay the full amount. The patient will be responsible for any unpaid balances.

Q.  Why didn't my insurance cover the entire amount?
A.  Please remember that insurance plans have varying benefit levels and only you can be sure your insurance company processed your claim according to your plan provisions. If you feel your claim was processed incorrectly, please contact your insurance company.

Q.   How will HPL inform me of the status of my account?
A.  Any patient responsibility, typically deductible and/or coinsurance, based on your member agreement with your health plan will be billed to you once your insurance has processed your claim. This will be reflective on your billing statements as well as your Explanation of Benefits (EOB) from your insurance.

Q.  Why could I receive two bills after a single visit to my doctor?
A.  Your physician's office will bill you for their services. Then the second bill will come from HPL for the pathology services provided. Please remember that your physician’s fee is separate from your pathology fee. You as a patient are responsible for paying both of these bills.

Q.  Who do I contact if my billing issues are not resolved?
A.  You can call 1-808-538-3888 and ask to speak to a representative in the billing department. Billing Department hours are Monday-Fridays 8:00am – 4:30pm HST.

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FAQ – Supplies

Q. What supplies are provided by HPL?
A. We supply requisition forms, formalin containers in 7.5, 15, 30, 120, and 240ml sizes, pap test kits, surepath kits, thin prep kits, conventional pap paks, specimen bags and specimen labels.

Q. How do I order supplies?
A. Supply order forms can be found here. You may fax the order form to (808) 691-4045, call us at (808) 691-4271 to place the order, or give your order form to your DLS courier.

Q. What supplies do I typically need for a surgical specimen?
A. You would need one of the requisition forms: Derm, GI, Anatomic or Urology, formalin containers, specimen bags and specimen labels.

Q. What supplies do I typically need for a cytology GYN specimen?
A. You would need a GYN requisition, liquid based pap test (surepath, thinprep or conventional pap pak), specimen bags and specimen labels.

Q. What supplies do I typically need for a cytology Non-GYN specimen?
A. You would need a requisition, transport container, specimen bags and specimen labels.

Q. How will I receive my supplies?
A. You will receive your supplies via the DLS courier or through the mail.

Q. How much supplies should I order or have on hand?
A. You should have enough supplies to perform at least one month worth of tests. Please place your orders as soon as you’re able. Allow two business days to receive your order.

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Order Supplies

Click the button below to download (PDF) our Client Supply Order Form

click here to learn more about placing orders

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Meet Our Pathologists

Our Pathologists

We are certified by the American Board of Pathology, CLIA, JCAHO and CAP.